Kevin King is the Head of Branch and IT Services at the Kalamazoo (MI) Public Library. He has presented all over the country on many topics including leadership, innovation, customer service, and recognition. Kevin has served on multiple ALA, PLA, YALSA, LLAMA and state level committees. Currently he co-writes the “Forward Thinking” column in the Public Libraries (PLA) journal. In 2013, Kevin co-founded the leadership blog Library Lost & Found (www.librarylostfound.com<http://www.librarylostfound.com>). You can follow him on Twitter at @kzookev.