Wednesday, January 23
9 am
Pull Your Shelf Together: Community Organizing in Libraries (Opening Session)
Lauren Comito, Neighborhood Library Supervisor
Brooklyn Public Library
Brooklyn, NY
As librarians we know we get more done when we pool resources and work together, and we are really good at it. With so many needs in our communities, we need to work with our neighbors to help address them. Learn the basics of getting people together and moving in one direction to make a change in your community. We will talk about framing the problem, creating a message, setting up structures so people know what they can do, and inspiring people to get moving.
Register
9 am
Pull Your Shelf Together: Community Organizing in Libraries (Opening Session)
Lauren Comito, Neighborhood Library Supervisor
Brooklyn Public Library
Brooklyn, NY
As librarians we know we get more done when we pool resources and work together, and we are really good at it. With so many needs in our communities, we need to work with our neighbors to help address them. Learn the basics of getting people together and moving in one direction to make a change in your community. We will talk about framing the problem, creating a message, setting up structures so people know what they can do, and inspiring people to get moving.
Register
10:30 am:
A Step-by-Step Guide to Library Hiring (Library Leadership)
Brian L. Mortimore, Director of Human Resources and Organizational Development
Kent District Library
East Grand Rapids, MI
Brian will share best practices to adopt in your hiring procedure. Many topics will be addressed from selecting interview questions, setting the stage for a successful interview, addressing internal politics of candidates, to making an offer and sealing the deal.
Register
A Step-by-Step Guide to Library Hiring (Library Leadership)
Brian L. Mortimore, Director of Human Resources and Organizational Development
Kent District Library
East Grand Rapids, MI
Brian will share best practices to adopt in your hiring procedure. Many topics will be addressed from selecting interview questions, setting the stage for a successful interview, addressing internal politics of candidates, to making an offer and sealing the deal.
Register
10:30 am:
60 Teen Programs in 60 Minutes (Youth Services)
Linda Jerome, Teen Librarian
La Crosse Public Library
La Crosse, WI
Are you always on the lookout for teen program ideas for your library? We will explore 60 successful teen programs that range from passive to massive, crafty to techy and silly to serious.
Register
60 Teen Programs in 60 Minutes (Youth Services)
Linda Jerome, Teen Librarian
La Crosse Public Library
La Crosse, WI
Are you always on the lookout for teen program ideas for your library? We will explore 60 successful teen programs that range from passive to massive, crafty to techy and silly to serious.
Register
1 pm:
Great Expectations: Customer Service and the Future of Libraries (Library Leadership)
Paula Wilson, Staff Development Manager and Erin MacFarlane, Customer Experience Administrator
Maricopa County Library District
Phoenix, AZ
With information and entertainment so widely available, Maricopa County Library District created a new way to reconnect with customers. Using research, staff input, and a little bit of pixie dust, Great Expectations was born. This new customer service philosophy empowers staff and is thrilling customers! We will reveal our universally applicable secrets. You will walk away with new strategies and the tools you need to create or update your own staff-driven model! At the end of this session, participants will uncover a new appreciation and excitement for customer service, identify strategies for consistent delivery of excellent customer service, and know how to apply a personalized customer service philosophy to their own library system.
Register
Great Expectations: Customer Service and the Future of Libraries (Library Leadership)
Paula Wilson, Staff Development Manager and Erin MacFarlane, Customer Experience Administrator
Maricopa County Library District
Phoenix, AZ
With information and entertainment so widely available, Maricopa County Library District created a new way to reconnect with customers. Using research, staff input, and a little bit of pixie dust, Great Expectations was born. This new customer service philosophy empowers staff and is thrilling customers! We will reveal our universally applicable secrets. You will walk away with new strategies and the tools you need to create or update your own staff-driven model! At the end of this session, participants will uncover a new appreciation and excitement for customer service, identify strategies for consistent delivery of excellent customer service, and know how to apply a personalized customer service philosophy to their own library system.
Register
1 pm:
What Makes a Great Children’s Librarian? (Youth Services)
Marge Loch-Wouters, Founder
Loch-Works Consulting
La Crescent, MN
Libraries are full of quieter people who have the potential to be excellent leaders in their organizations. This webinar will provide an overview of successful leaders, past and present, who were introverts but also had the wild idea that they could succeed in their chosen professions. Learn how the introvert's ability to stay calm, organized, determined and focused can lead both them and their teams to success and transformation - and to the top of the organization chart.
Register
What Makes a Great Children’s Librarian? (Youth Services)
Marge Loch-Wouters, Founder
Loch-Works Consulting
La Crescent, MN
Libraries are full of quieter people who have the potential to be excellent leaders in their organizations. This webinar will provide an overview of successful leaders, past and present, who were introverts but also had the wild idea that they could succeed in their chosen professions. Learn how the introvert's ability to stay calm, organized, determined and focused can lead both them and their teams to success and transformation - and to the top of the organization chart.
Register
2:30 pm:
Silos No More: Harness Library Wide Teams for Success (Library Leadership)
Judy Pinger, Assistant Director of I.T. Technical Service and Collections
Milwaukee Public Library
Milwaukee, WI
Library work has been traditionally organized into silos. At many institutions, public services, technical services and administration departments may often be working independently of one another to achieve similar goals. Shifting trends have demonstrated that organizations need to adapt to the current needs and patterns of patrons in order to successfully be nimble in today’s fast-paced information environment. Given this new reality, the traditional library setup can sometimes create unneeded barriers to interdepartmental collaboration. This webinar will discuss the benefits to reducing library silos by bringing together collaborative work teams to foster innovation.
Register
Silos No More: Harness Library Wide Teams for Success (Library Leadership)
Judy Pinger, Assistant Director of I.T. Technical Service and Collections
Milwaukee Public Library
Milwaukee, WI
Library work has been traditionally organized into silos. At many institutions, public services, technical services and administration departments may often be working independently of one another to achieve similar goals. Shifting trends have demonstrated that organizations need to adapt to the current needs and patterns of patrons in order to successfully be nimble in today’s fast-paced information environment. Given this new reality, the traditional library setup can sometimes create unneeded barriers to interdepartmental collaboration. This webinar will discuss the benefits to reducing library silos by bringing together collaborative work teams to foster innovation.
Register
2:30 pm:
Let’s Talk About Race (Youth Services)
Jessica Anne Bratt, Youth Services Manager
Grand Rapids Public Library
Grand Rapids, MI
This webinar will engage participants in thinking about their power and privilege in representing diverse viewpoints as a storytime instructor. A self-reflection of the societal implications of ignoring race and race talks and how it shapes bias for the next generation. Participants begin by exploring their own storytimes and how they become more informed in encouraging caretakers to talk about race and model inclusion. Attendees will learn about microaggressions and solidarity work in how our storytime power can be used to inhibit or advance equity and social justice in their library.
Register
Let’s Talk About Race (Youth Services)
Jessica Anne Bratt, Youth Services Manager
Grand Rapids Public Library
Grand Rapids, MI
This webinar will engage participants in thinking about their power and privilege in representing diverse viewpoints as a storytime instructor. A self-reflection of the societal implications of ignoring race and race talks and how it shapes bias for the next generation. Participants begin by exploring their own storytimes and how they become more informed in encouraging caretakers to talk about race and model inclusion. Attendees will learn about microaggressions and solidarity work in how our storytime power can be used to inhibit or advance equity and social justice in their library.
Register